ISDN 10/20/30 & Direct-dials - Telstra’s digital service for expanding businesses
Sweet provides a minimum of ten ISDN phone lines which can be increased to satisfy the demands of your growing organisation. ISDN 10/20/30 is a scalable package, providing 10, 20 or 30 phone lines, with the ability to add more lines at any time.
Direct-dials to grow your business
ISDN 10/20/30 is generally delivered via optic fibre and is installed within your office, in a floor mounted data cabinet. It operates in the same way as direct indial in that you are allocated a block of one hundred numbers and these sit within the Telstra exchange.
In this example, the number range allocated in the Telstra Exchange is (e.g) "02 8800 9900” to "(02) 8800 9999”, and your business would own this group of numbers.
You can select any number within this range for your business’ prime (or main) advertised number. For example, you could select “3388 9999” as your main number and then assign other numbers within the number range as extensions or group of extensions. 1300 859 405
So "3388 9955" could be assigned as a sales enquiry line connecting directly to your Sales Department. Further numbers could be assigned to your customer services department, your fax machine, or perhabs even to marketing campaigns.
Benefits of direct dial numbers
Each staff member can be allocated a direct line/extension number,
Outgoing call, caller recognition - when any member of a particular department (eg “sales”) dials out, a specific “sales” number can be shown on those outgoing calls.
Marketing specific numbers - incoming numbers designated for marketing allowing you to track call numbers and therefore response to specific marketing campaigns,
Elimination of misuse - the system is able to point 1300/1800 numbers to a designated in-dial number, which will display a name (ie. “Yellow Pages”). This can help eliminate misuse.
Relocation of numbers - your in-dial range is able to be relocated to different exchanges (conditions apply), giving your business the ability to retain its existing phone numbers and lessen the costs of re-advertising new business numbers.